The core course every student takes
Before you specialise, you build the skills every successful virtual assistant needs.
Virtual assistant foundations
What a VA does, the niches available, professional conduct, time zones and working with clients across countries.
AI tools for everyday work
Writing prompts for ChatGPT, Claude and Gemini to draft, summarise, research and plan faster, then checking the results.
Inbox, calendar and scheduling
Managing email, calendars, meetings, reminders and travel plans for a busy client.
Productivity and project tools
Google Workspace, Notion, Trello or Asana, Slack and Zoom, set up the way remote teams really use them.
Communication and client care
Clear updates, professional email, handling feedback and building long-term client trust.
Automation basics
Connecting apps with tools like Zapier or Make so repeat tasks run on their own.
Launch your VA business
Your portfolio, CV and LinkedIn profile, pricing, contracts, invoicing, and finding your first clients.
Pick your niche: outline, outcomes and workplaces
Open any niche to see exactly what you will study, what you will be able to do at the end, and where you can work.
Course outline
- Inbox, calendar and appointment management
- Data entry, document formatting and file organisation
- Travel and meeting coordination
- Online research and summaries with AI
- Writing simple procedures and weekly reports
What you will gain
- Run a client’s daily admin from start to finish
- Use AI to draft, format and summarise in minutes
- Deliver reliable reports and keep clients organised
Where you can work
- Small businesses and online coaches
- Consultants and agencies
- Startups needing flexible support
Course outline
- Managing an executive’s calendar and priorities
- Meeting preparation, notes and follow-ups with AI
- Handling confidential information professionally
- Itineraries, bookings and expense tracking
- Writing emails on behalf of a leader
What you will gain
- Act as a dependable right hand to a busy leader
- Prepare meetings and briefings quickly
- Protect time and manage priorities with confidence
Where you can work
- Founders and CEOs
- Busy professionals and entrepreneurs
- Remote-first companies
Course outline
- Content calendars and posting schedules
- Captions, hooks and post ideas with AI
- Designing graphics in Canva
- Scheduling tools and community management
- Reading analytics and sending client reports
What you will gain
- Manage several social accounts for clients
- Produce a month of content far faster with AI
- Show results with clear monthly reports
Where you can work
- Local and online brands
- Content creators and influencers
- Marketing and social media agencies
Course outline
- Email, live chat and helpdesk systems
- Reply templates and AI-assisted responses
- Handling complaints and escalations calmly
- Tracking tickets and customer satisfaction
- Building a simple help centre
What you will gain
- Resolve customer issues quickly and politely
- Use AI to speed up replies while keeping a human tone
- Work confidently with helpdesk software
Where you can work
- E-commerce stores
- Software and app startups
- Customer support agencies
Course outline
- Handling inbound and outbound customer calls
- Professional phone etiquette and call scripts
- Verifying customer details and logging calls in a CRM
- Resolving complaints and escalating difficult cases
- Call notes and follow-up emails written with AI
- Working to targets and quality standards
What you will gain
- Handle customer calls with confidence and a calm tone
- Keep accurate records of every conversation
- Turn upset customers into satisfied ones
Where you can work
- Call centres and BPO companies
- E-commerce and delivery businesses
- Telecom, utility and service companies
- Software and app startups
Course outline
- Product listings and catalogue updates
- Product descriptions and titles written with AI
- Order, inventory and supplier tracking
- Shopify, Amazon and Etsy basics
- Handling returns and customer messages
What you will gain
- Manage the day-to-day work of an online shop
- Create product pages faster and more consistently
- Keep orders and stock organised
Where you can work
- Online store owners
- Marketplace sellers
- Dropshipping and print-on-demand brands
Course outline
- Researching destinations and building day-by-day itineraries with AI
- Comparing and booking flights, hotels and ground transport
- Visa and travel document checklists (information only)
- Trip budgets and cost comparisons
- Coordinating group, business and event travel
- Handling changes, delays and cancellations
What you will gain
- Build complete, well-organised itineraries for clients
- Compare options quickly and save clients time and money
- Manage the logistics of a trip from start to finish
Where you can work
- Travel agencies and tour operators
- Executives and busy professionals
- Corporate travel and event teams
- Travel bloggers and creators
Course outline
- Invoicing and payment follow-ups
- Expense tracking and receipt management
- Bank reconciliation basics in tools like QuickBooks or Wave
- Simple financial reports
- Spreadsheets with AI-assisted formulas
What you will gain
- Handle routine finance admin accurately
- Prepare clear summaries for business owners
- Use spreadsheets and AI to save time on repeat tasks
Where you can work
- Small businesses and freelancers
- Accounting and bookkeeping firms
- Online business owners
Course outline
- Prospect research and building lead lists
- Outreach messages on email and LinkedIn
- CRM setup and daily upkeep
- Appointment setting and follow-up sequences
- AI-drafted messages that sound human
What you will gain
- Build and maintain organised lead lists
- Keep a sales pipeline moving for a client
- Book meetings that sales teams can close
Where you can work
- B2B startups and sales teams
- Agencies and consultants
- Coaches and service businesses
Course outline
- Project boards in Trello, Asana or ClickUp
- Delegating tasks and tracking deadlines
- Status updates and meeting notes with AI
- Documenting processes and checklists
- Coordinating remote teams across time zones
What you will gain
- Run small projects from plan to delivery
- Keep everyone informed with clear updates
- Turn messy processes into simple checklists
Where you can work
- Startups and growing teams
- Digital and creative agencies
- Remote companies
Course outline
- Managing listings and property details
- Lead follow-up and CRM updates
- Scheduling viewings and client calls
- Transaction paperwork coordination
- Listing descriptions and emails written with AI
What you will gain
- Support an agent’s day-to-day workflow
- Respond to enquiries faster
- Present listings with clear, well-written descriptions
Where you can work
- Real estate agents and brokerages
- Property managers
- Investors and rental businesses
What you will have at the end of the course
You finish with skills you can use, proof of your work, and a clear plan for finding your first clients.
- Practical skills in your chosen niche and in AI tools
- Real projects and a portfolio you can show to clients
- A professional certificate for your CV and LinkedIn profile
- Confidence to find clients, set prices and deliver quality work
- Career guidance for your portfolio, CV and first clients or role
- Lifetime access to recorded lessons to revisit any topic
Where you will work
Virtual assistants work from home for clients and companies all over the world. Here are the main places to find work.
Freelance marketplaces
Offer your services on platforms such as Upwork and Fiverr, or through your own network.
Virtual assistant agencies
Join agencies that match trained assistants with clients around the world.
Startups and small businesses
Become the flexible support that growing companies need but cannot yet hire full time.
Online stores and brands
Support e-commerce businesses with listings, orders, customers and content.
Real estate and professional firms
Help agents, consultants, coaches and agencies with daily operations.
Remote-first companies abroad
Work from home for international teams, in your own time zone and currency arrangements.
Creators and coaches
Support podcasters, YouTubers and course creators with content and admin.
Your own VA business
Start your own service, build a client list and grow into a team over time.